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My scheduled live stream is not available on mobile devices. What is the reason?

There can be several reasons why your live stream might not be available on mobile devices. If you are watching your stream on an older mobile device, the live stream for scheduled live events is only visible when scheduling a "Live Event" via your Live Channel Manager page in your Lightcast.com account. 
 
In general we recommend to always schedule a "Live Event" with a start and end time for your scheduled live streaming event. Here are some of the reasons:
  • With a scheduled "Live Event" a countdown will be displayed on the channel player embedded on your website, counting down to your scheduled live event. Viewers will be able to see exactly when your live stream begins and when it is scheduled to end.
  • Another reason is that it will allow you to see the exact statistics for the scheduled start and end time of your live event. 
  • Many publishing destinations and platforms, such as Facebook Live, YouTube Live, iOS and Android mobile apps, Roku and FireTV require to have a live event with a scheduled start and end time in order to display and broadcast a live stream. 
  • If you would like your live stream to be delivered to the largest faith-based social media network www.cross.tv, you would need to create a "Live Event" (and select "Publish this Channel to CROSS.TV in your "Live Channel Info Editor"). 

Here is how you can create a "Live Event":
To create a "Live Event", please log in to your Lightcast.com account and switch to "Control Center".  Click on the LIVE Channel for which you would like to add a live event, and click on the green button "Add Live Event" underneath the Live Channel thumbnail. Enter a title, description and a start and end time, and click on "Add Live Event" on the right side for saving it.

Please also make sure to chose the correct encoder settings for streaming to mobile devices (more on this subject at: www.lightcast.com/user/page/encoder-configuration).