Home > Video on Demand > Video Upload > Will FTP Credits be refunded for failing uploads or for corrupted files which do not pass the file-integrity-check and cannot be transcoded?

Will FTP Credits be refunded for failing uploads or for corrupted files which do not pass the file-integrity-check and cannot be transcoded?

No, Lightcast.com is not liable for the integrity of your uploaded video files, nor for your file formats, file types, or file sizes you are attempting to upload, nor for your internet connection, computer hardware, software or virus issues, or other source of issues caused during uploads which can damage files and render them non-transcodable/streamable. Please note that the file-size limit of standard FTP uploads is 8GB, that files larger than 8GB will not be passed on in transcoding and that used FTP Credits will be lost. In need of uploading larger files? Contact us for Lightcast’s discounted and convenient "Upload Service".

FTP Credits are very inexpensive and can be purchased conveniently inside the Lightcast Control Center at any time.