Home > Support Center > What Support requests are not covered by the discounted Service Packages?

What Support requests are not covered by the discounted Service Packages?

  • Questions on “How to use your Lightcast Control Center”. For this purpose various resources such as Tutorials, Guides, FAQs are provided in the Support Center; How-to-Use Webinars for Clients are provided.
  • Hardware or software setup, configuration and issues (such as your own live-stream-encoders, local 24/7 playout systems, local network issues, routers, computers, camera and mixer connections, audio levels, ISP related issues, graphic design questions, satellite or cable-TV equipment, how to use Roku boxes or other personal TV-hardware, etc…).
  • Content Development such as audio and video production, creation of photo/image/graphic content, writing of blogs, articles, tweets, newsletters.
  • Web- and App Development outside of the specified Scope of Service of your Service Package.
  • Business Plan/Business Development: product development, pricing, sales & support of your company’s products and services, feasibility studies, market research.

Is personalized support available for the above questions and needs? Yes! Absolutely!

Discounted consulting packages are available for the most common consulting needs, such as configuration/trouble-shooting of your own hardware- or software-live-encoder, 1-on-1 workshop on your Lightcast Control Center and (social) media setup and other frequently requested consultations.

Please check out your Control Center for special offers and discounted consulting packages!